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Frequently asked questions

Q: What facilities do you offer?

A: We are a hotel and restaurant. 

Q: What are your hours of operation? 

A: We are open from 9AM to 7PM.

Q: Do you have a cell phone number/contact number?

A: +504 3372-3342 and +504 3238-3896 are numbers where you can contact us, both numbers have WhatsApp. 

Q: Do you have parking?

A: Yes, we do have parking and security. 

Q: Where are you located?

A: We are located in Omoa, Cortes, the entrance is on the CA-13 highway next to the UNO gas station. 

Q: Are you Pet Friendly?

A: Yes, only in the beach area. Keep your pet on a leash, be responsible, pick up their waste and take care of them at all times.  

Q: Can food or beverages be brought in?

A: No, food and/or beverages are not allowed.


Feel free to get in touch with us

We are here for you.

DayPass related questions:

Q: Do I have to pay an entrance fee or is it by consumption?

A: We offer "Pasadía" (DayPass) service, WHEN CONSUMING at the Restaurant Viña del Mar you have the DayPass, this includes: entrance and consumption.  

Q: Do I have to make a reservation for the DayPass?

A: No, reservations are not necessary, it is first-come, first served from 9 AM. 

Q: Is there any promotion?

A: We have a 10% discount when paying with BAC card (Valid from Monday to Thursday).

Hotel related questions:

Q: Is breakfast included?

A: Yes, the accommodation includes breakfast for our customers staying in the room. 

Q: What time is the check-in and check-out?

A: The check-in: 2:00PM and the check-out: 12PM. You can arrive before check-in time and stay in the facilities, the room will be delivered at the indicated time; you can also stay in the facilities when you check-out, the room must be vacated at the indicated time.  

Q: What anemnities are included with our rooms?

A: Air conditioning, cable TV, wireless Internet (WiFi).

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